Shipping Information Most orders ship within 3–7 business days. Processing time may vary depending on inventory availability and order volume. A signature may be required upon delivery for certain shipments. We strive to deliver every order safely and as quickly as possible. Domestic Shipping (United States) Orders are shipped from New York using trusted carriers such as USPS, UPS Tracking information will be provided when available. International Shipping International shipping availability varies by destination country. Customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges imposed by their local authorities. Returns & Exchanges Returns and exchanges are available only for items purchased through MetalPark.org Online orders may be returned or exchanged within 30 days of delivery. To qualify for a return or exchange: The item must be returned in its original condition. The item should be packed securely in its original packaging whenever possible. Proof of purchase or order number is required. Return Shipping Customers are responsible for return shipping costs. Original shipping charges are non-refundable. Refunds are issued after the returned item has been received and inspected. **BRYANT PARK HOLIDAY MARKET PURCHASES** Items purchased at the Bryant Park Holiday Market may be exchanged within 30 days of purchase with a valid receipt. *Refunds are not available for purchases made at Bryant Park. Because many of our sculptures are handmade, one-of-a-kind, or produced in limited quantities, exchanges are subject to product availability at the time of the request. If the original item is no longer available, customers may exchange for another available item of equal value or pay the difference for a higher-priced item. Bryant Park purchases and online purchases are handled separately. Items purchased at the Bryant Park Holiday Market cannot be returned through MetalPark.org. Online orders must follow the return policy listed on this website. Contact If you have questions regarding shipping, returns, or exchanges, please contact us through our Contact Us page. |